Customer Service Representative I

Us Med- Equip; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Us Med- Equip in Oklahoma City is seeking a Delivery Technician/Customer Service Associate to join our healthcare delivery team. You will load and transport vital medical equipment to hospital partners, coordinate with sales and operations, and maintain vehicle readiness.

The role requires a high school diploma, a valid driver's license with a clean record, and the ability to work multiple shifts including on-call.

Qualifications

• High School Graduate or equivalent.
• Valid driver's license with a clean record for the past 3 years.
• Ability to communicate effectively with healthcare professionals.
• Ability to work across multiple shifts and on-call as needed.
• Able to read and write in English and perform math calculations.

Responsibilities

• Load, secure, and transport life-saving medical equipment to healthcare facilities.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts, listening and responding to their needs.
• Maintain a neat appearance, including wearing a company uniform.
• Adhere to the operations process and quality management standards.
• Coordinate daily with local sales representative and other team members on orders and delivery.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Driver's license

English communication

Multi-shift availability

DOT certification/physical

Reading & writing in English

Education

High School Graduate or equivalent

Tools

Company portal

Job description

Job Details: Job Location: OK Oklahoma City - Oklahoma City, OK 73114, Position Type: Full Time, Education Level: High School, Travel Percentage: Road Warrior, Job Shift: Any Shift, Job Category: Delivery Technician, Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life‑saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications: Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical