Customer Service Representative I

Kelly; Muskegon (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Vacation pay

Retirement savings plan

Transit spending account

Paid sick leave

Job summary

Kelly is seeking a Customer Service Representative I for the night shift at our Norton Shores, Michigan site. The role involves handling orders, quotes, and logistics for customer parts and repairs, with daily reporting requirements.

You will communicate with customers via phone and email, monitor inventories, and coordinate with internal teams to ensure timely delivery and issue repair quotes. A strong Excel and CRM background is valued.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Experience with CRM and SAP is a plus.
• Proficient with Microsoft Office; Excel expertise emphasized.

Responsibilities

• Respond to customer orders, RFQs, and inquiries via group inbox.
• Communicate with customers by phone and email.
• Prioritize responses by urgency.
• Check inventory daily for repair parts and owed cores.
• Review Open Order, E-stock, RMA, Core, and Add Bill reports daily.
• Research information from customers, SAP, or files as needed.
• Enter and track repair orders; issue quotes and manage returns.
• Process orders from entry to final delivery.

Skills

Excel

CRM

SAP

Communication

Education

High school diploma or GED

Job description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a Customer Service Representative I night shift for a long-term opportunity in Norton Shores, Michigan.

Customer Support Representative I - Nights

Night Shift: M-F 12:00am - 8:30am

Onsite: Norton Shores, Michigan

Hourly Pay: $18.00/hr W2 Enhanced Benefits (medical, dental, vision) + paid holidays & vacation.

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements

• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Find what’s next with Kelly®.

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.