Customer Service Representative I

AMADA AMERICA; La Mirada (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

AMADA AMERICA in La Mirada, CA seeks a Customer Service Representative to handle high-volume calls, emails, and in-person requests in a fast-paced environment. You will inform customers of prices and shipping dates, enter data to calculate totals, process orders and returns, and collaborate with purchasing, manufacturing, and warehouse teams to resolve issues and expedite shipments.

English/Spanish bilingual skills are a plus.

Qualifications

• Answer high-volume calls, emails, and in-person requests.
• Inform customers of prices, shipping dates, delays, and other information.
• Enter data to determine total cost for the customer.
• Process orders and coordinate with departments to issue credits/price adjustments.

Responsibilities

• Answer incoming customer PO orders as soon as possible.
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control on items out of stock.
• Expedite or trace missing or delayed shipments with purchasing, manufacturing, and warehouse.
• Process returns of merchandise and coordinate with appropriate departments to issue credits and price adjustments.

Skills

Computer skills

Bi-lingual English/Spanish

Communication skills

Job description

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answer high volume customer phone calls, emails, and in-person requests.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
• Enter data into the computer to determine total cost for the customer.
• Answer incoming customer PO orders as soon as possible.
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control departments on part items out of stock.
• Able to work in a fast-paced environment.
• Ability to multitask, prioritize, and manage time effectively.
• Work with customers to resolve complaints and discrepancies.
• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
• Process orders and provide product stock ETAs.
• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

• Computer knowledge (email etiquette, PDF, website navigation).
• Bi-lingual – English / Spanish (optional).
• Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.