Customer Service Representative I

AMADA AMERICA, INC.; La Mirada (CA); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

Amada America, Inc. is seeking a customer service representative to join a high-performing, customer-focused team.

The role handles high-volume phone calls, emails, and in-person requests, and informs customers about prices, shipping dates, delays, and terms of sale. You will enter data to determine total costs, process orders and returns, coordinate with purchasing, manufacturing and warehouse to expedite shipments, and provide product stock ETAs.

Formación

• Proficient in using email, PDFs and basic website navigation.
• Bilingual English/Spanish is optional but beneficial.
• Excellent verbal and written communication with attention to detail.

Responsabilidades

• Answer high-volume phone calls, emails, and in-person requests.
• Inform customers of prices, shipping dates, delays and terms of sale.
• Enter data to determine total cost for the customer.
• Process orders and returns, coordinate with departments to issue credits.
• Expedite or trace missing or delayed shipments with purchasing, manufacturing and warehouse.
• Provide product stock ETAs and support multitasking in a fast-paced environment.

Conocimientos

Computer skills

Bilingual English/Spanish

Strong communication

Descripción del empleo

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answer high volume customer phone calls, emails, and in-person requests.

• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.

• Enter data into the computer to determine total cost for the customer.

• Answer incoming customer PO orders as soon as possible.

• Communicate terms of sale to customers at time of quote or order.

• Check inventory control and notify stock control departments on part items out of stock.

• Able to work in a fast-paced environment.

• Ability to multitask, prioritize, and manage time effectively.

• Work with customers to resolve complaints and discrepancies.

• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.

• Process orders and provide product stock ETAs.

• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

• Computer knowledge (email etiquette, PDF, website navigation).

• Bi-lingual - English / Spanish (optional).

• Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.