Customer Service Representative I

Amada America, Inc.

La Mirada (CA)

On-site

USD 23,000 - 32,000

Full time

4 days ago

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Job summary

Amada America, Inc. is seeking a customer service representative to join a high-performing, customer-focused team.

The role handles high-volume phone calls, emails, and in-person requests, and informs customers about prices, shipping dates, delays, and terms of sale. You will enter data to determine total costs, process orders and returns, coordinate with purchasing, manufacturing and warehouse to expedite shipments, and provide product stock ETAs.

Qualifications

Proficient in using email, PDFs and basic website navigation.
Bilingual English/Spanish is optional but beneficial.
Excellent verbal and written communication with attention to detail.

Responsibilities

Answer high-volume phone calls, emails, and in-person requests.
Inform customers of prices, shipping dates, delays and terms of sale.
Enter data to determine total cost for the customer.
Process orders and returns, coordinate with departments to issue credits.
Expedite or trace missing or delayed shipments with purchasing, manufacturing and warehouse.
Provide product stock ETAs and support multitasking in a fast-paced environment.

Skills

Computer skills

Bilingual English/Spanish

Strong communication

Job description

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

Able to answer high volume customer phone calls, emails, and in-person requests.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
Enter data into the computer to determine total cost for the customer.
Answer incoming customer PO orders as soon as possible.
Communicate terms of sale to customers at time of quote or order.
Check inventory control and notify stock control departments on part items out of stock.
Able to work in a fast-paced environment.
Ability to multitask, prioritize, and manage time effectively.
Work with customers to resolve complaints and discrepancies.
Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
Process orders and provide product stock ETAs.
Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.