Customer Service Representative I

Spectraforce Technologies; Jacksonville (FL); On-site; USD 21,000 - 26,000; Full time

Job summary

Spectraforce Technologies, Inc. is seeking a Customer Service Representative I in Jacksonville, FL. The role focuses on order processing, data entry, and proactive customer communication to ensure timely deliveries.

Training is provided for AS400-based export orders and related documentation. Your duties include responding to inquiries by phone and email, maintaining order status, and coordinating with internal teams and logistcs to meet deadlines.

Qualifications

• High school diploma or equivalent.
• 0-3 years of customer service, sales support, administrative, or related experience.
• Strong telephone, email, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment.
• Ability to sit and work at a computer for extended periods.

Responsibilities

• Order Processing & Data Entry.
• Enter and manage export orders within the AS400 system (training provided).
• Verify product availability and allocations.
• Coordinate order fulfillment with internal departments.
• Monitor customer orders to ensure deadlines and cut-off times are met.
• Respond promptly to customer inquiries via phone and email.
• Provide invoice copies and order status updates.
• Handle customer concerns, delivery questions, routing inquiries, and key pick-up requests.
• Maintain regular communication with customers, Account Executives, Market Managers, and internal departments.
• Prepare and request required export certifications and documentation.
• Ensure compliance with country-specific export requirements and government regulations.
• Maintain accurate records related to export transactions.
• Partner with logistics teams to schedule and track shipments.
• Assist with shipment processing, invoicing, and follow-up activities.
• Support the entire order lifecycle from order entry through shipment and billing

Skills

Communication skills

Microsoft Office

Attention to detail

Multitasking

Customer service software

Education

High school diploma or equivalent

Tools

AS400 system

Job description

Job Title: Customer Service Representative I

Location: Jacksonville, FL, USA 32209

Duration: 4 Months

Schedule: Monday through Friday 8:00 AM - 5:00 PM (1-hour unpaid lunch)

Interview: In-person interview required

Dress Code

• Jeans are permitted provided they have no rips, tears, or holes.
• Blouses, polos, and business-casual attire are acceptable.
• Open-toed shoes are permitted in the office.
• Closed-toe shoes are required when entering the warehouse.
• No flip-flops.

Key Responsibilities

• Order Processing & Data Entry
• Enter and manage export orders within the AS400 system (training provided).
• Verify product availability and allocations.
• Coordinate order fulfillment with internal departments.
• Monitor customer orders to ensure deadlines and cut-off times are met.

Customer Service & Communication

• Respond promptly to customer inquiries via phone and email.
• Provide invoice copies and order status updates.
• Handle customer concerns, delivery questions, routing inquiries, and key pick-up requests.
• Maintain regular communication with customers, Account Executives, Market Managers, and internal departments.

Export Documentation & Compliance

• Prepare and request required export certifications and documentation.
• Ensure compliance with country-specific export requirements and government regulations.
• Maintain accurate records related to export transactions.Logistics Coordination

Logistics Coordination

• Partner with logistics teams to schedule and track shipments.
• Assist with shipment processing, invoicing, and follow-up activities.
• Support the entire order lifecycle from order entry through shipment and billing

Qualifications Required

• High school diploma or equivalent.
• 0-3 years of customer service, sales support, administrative, or related experience.
• Strong telephone, email, and interpersonal communication skills.
• Proficiency in Microsoft Office applications.
• Ability to work in a fast-paced environment.
• Ability to sit and work at a computer for extended periods.

Top 3 Success Factors

• Organized
• Strong attention to detail
• Focused and able to manage multiple priorities

Preferred Skills

• Data entry experience.
• Experience supporting customers in a professional office environment.
• Ability to prioritize tasks and meet deadlines.
• Strong problem-solving and follow-up skills.