Banking Customer Service Specialist

Iowa Trust; Des Moines (IA); On-site; USD 35,000 - 52,000; Full time

Job summary

Iowa Trust & Savings Bank is seeking a Customer Service Representative I in Des Moines, IA to assist customers and staff with deposit operations and general banking needs. The role supports daily operations, promotes bank products, and ensures compliance with policies.

The ideal candidate has a high school diploma and at least one year of related experience, with strong communication and organizational skills to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; Associate degree or additional relevant education preferred.

Responsibilities

• Provide a variety of customer account services, including processing deposits, withdrawals, loan payments, check cashing, night and mail deposits, cashier's checks, money orders, and other routine banking transactions.
• Respond in a positive manner and provide resolution to customer or staff inquiries.
• Exhibit effective use and understanding of all retail and commercial deposit products, deposit insurance, bank services and fees, and selling techniques.
• Perform cash drawer, cash vault, safe deposit, receptionist, and proof operation functions. Assist with cash audits.
• Resolve routine and more complex problems; communicate solutions and fulfill customer account information requests.

Skills

Customer service

Banking operations

Cash handling

Communication

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Iowa Trust & Savings Bank is seeking a Customer Service Representative I in Des Moines, IA to assist customers and staff with deposit operations and general banking needs. The role supports daily operations, promotes bank products, and ensures compliance with policies.

The ideal candidate has a high school diploma and at least one year of related experience, with strong communication and organizational skills to handle multiple tasks in a fast-paced environment.