Customer Service Representative I

First Hawaiian Inc.; Guam; On-site; USD 32,000 - 42,000; Full time

Job summary

First Hawaiian Bank is seeking a customer-focused professional for a branch role in Mongmong, GU. The position emphasizes quality service, product promotion, and referrals to personal bankers for loans and cards. Training is provided to ensure professionalism and success.

Applicants should have an associate degree and at least two years in retail or financial service roles, plus strong communication and typing skills. Monday–Friday schedule and dedicated benefits accompany the role.

Qualifications

• Associates degree in business and/or equivalent work skills required.
• Minimum of 2 years as a commercial savings teller or 2 years in retail sales.
• Strong verbal and interpersonal communication skills.
• Ability to use judgement and discretion regarding confidential information.
• Must be able to type 35wpm.

Responsibilities

• Provide quality customer service to bank customers inside and outside the branch, promoting the Bank’s products and services including informing customers of benefits and features.
• Act as an initial contact for referral of customers to personal bankers and specialized areas of the bank such as loans and credit cards, while projecting a professional image.
• Support the branch team and contribute to a positive customer experience consistent with bank standards.

Skills

Customer service

Sales skills

Verbal communication

Typing 35 wpm

Education

Associates degree

Job description

Join the First Hawaiian Bank ‘ohana, where our culture flourishes with purpose. We prioritize the 3 C’s – Caring, Character and Collaboration – ensuring a workplace that is not only rewarding, but deeply fulfilling. Consistently recognized as one of the 'Best Places to Work in Hawaii' for 13 consecutive years, we take pride in our longstanding commitment to both our team and the communities we serve, spanning over 165 years.

Step into a career that offers stability, excitement, and growth. Experience the thrill of a dynamic environment paired with a comprehensive training program. Plus, enjoy the perks of our competitive compensation and benefits package. If you are ready for a career that empowers you to thrive, your journey starts here.

Job Description

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Responsibilities

In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features, act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Qualifications

The ideal candidate will have:

• Associates degree in business and/or equivalent work skills required. Upon acceptance into the position, mandatory completion of FHB CSR School.
• Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
• Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
• Ability to use judgement and discretion regarding customer transactions and confidential information required.
• Must be able to type 35wpm.

Benefits:

We proudly offer a comprehensive benefits program for all employees. For more information,

We value you!

At First Hawaiian Bank, we value Fairness, Inclusion, and Opportunity and welcome applications from all eligible candidates. For our full EEO statement, please visit www.fhb.com/careers.

Mahalo for choosing First Hawaiian Bank!

Are you interested in learning more about us? Come discover who we are by visiting our LinkedIn, Instagram, Facebook pages. Discover firsthand insights through our Employee Spotlight series, offering a glimpse into the daily lives of our valued team members

Job Info

• Job Identification 382
• Job Category Branches
• Posting Date 08/11/2026, 10:05 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Locations 400 Route 8, Mongmong, GU, 96910, US (On-site)