Customer Service Representative I

US Med-Equip; Fullerton (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

US Med-Equip is seeking a Customer Service Representative to support hospitals and healthcare partners by coordinating equipment orders, deliveries, and maintenance through our portal. You will collaborate with local sales and operations to ensure timely, accurate service and uphold safety standards and policies.

Responsibilities include loading and securing equipment, safe vehicle operation, and providing professional communication with hospital contacts.

Qualifications

• Ability to provide excellent customer service to professionals in healthcare
• Ability to use the company portal daily to manage equipment orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read/write in English and perform math calculations
• Able to work unsupervised and maintain professionalism
• Excellent communication skills

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts and respond to their equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Coordinate daily with local sales and other team members on orders and delivery
• Participate in business planning and professional development sessions
• All other duties as assigned

Skills

Customer service

Portal usage

Multi-shift work

English literacy

Communication skills

Lifting 75 lbs

DOT certification/physical

Education

High School diploma or equivalent

Valid driver’s license

Job description

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent
• Valid driver’s license and good driving record for the past 3 years

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical