Customer Service Representative I

Us Med- Equip; Anaheim, Fullerton (CA, CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Us Med- Equip in Anaheim, CA is seeking a Delivery Technician/Customer Service Representative to transport and deliver life-saving medical equipment to healthcare facilities. You will load, secure, and deliver equipment, drive company vehicles, and provide professional service to hospital partners.

The role requires high school or equivalent, ability to read/write English, DOT certification/physical, and strong communication. Candidates must be able to lift 75 lbs and work various shifts.

Qualifications

• High School diploma or equivalent is required.
• Ability to provide excellent customer service to healthcare professionals.
• Willingness to work flexible shifts, including on-call as needed.

Responsibilities

• Carefully load, secure, and transport life-saving medical equipment.
• Safely drive and maintain company vehicles.
• Help service, ship, and receive equipment in branch warehouse.
• Provide professional customer service to hospital contacts.
• Lift up to 75 lbs. and push/pull up to 150 lbs.
• Adhere to the operations process and quality management standards.

Skills

Customer service

English communication

Multitasking

Education

High School diploma or equivalent

Tools

Company portal

DOT reporting portal

Job description

Job Details

Job Location: CA Anaheim - Fullerton, CA 92831

Position Type: Full Time

Education Level: High School

Salary Range: $1.00 - $1.00 Hourly

Travel Percentage: Road Warrior

Job Shift: Any Shift

Job Category: Delivery Technician

Job Description

Join our life-saving mission! Become part of a fast-growing healthcare company, helping deliver essential medical equipment to healthcare institutions. As a Customer Service Representative, you will work with operations and the sales team to provide excellent customer service to our hospital partners.

Job Responsibilities

• Carefully load, secure, and transport life-saving medical equipment and supplies to support clinicians in healthcare institutions
• Safely drive and maintain company vehicles
• Help service, ship, and receive equipment in branch warehouse
• Provide professional customer service to hospital contacts, listening and responding to their patient and equipment needs
• Maintain a neat appearance, including wearing a company uniform
• Adhere to the operations process, including quality management system standards
• Coordinate daily with local sales representative and other company team members on equipment orders and delivery, planning and support to healthcare partners
• Participate in business planning and professional development sessions
• All other duties as assigned

Qualifications

Preferred Education

• High School Graduate or equivalent

Skills & Abilities

• Ability to provide excellent customer service to professionals in the healthcare industry
• Ability to use our company portal daily to manage equipment maintenance orders and deliveries
• Ability to work multiple shifts, including on-call as needed
• Able to read and write in English and perform math calculations
• Able to work unsupervised
• Excellent communication skills
• Lift up to 75 lbs. and push/pull up to 150 lbs
• Ability to pass a DOT certification/physical