Customer Service Representative

The Overhead Door; Oklahoma City (OK); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading door services company is hiring for a Customer Service position in Oklahoma City. The candidate will be responsible for clerical tasks such as answering calls, responding to customer inquiries, and processing orders. This role requires strong communication skills and attention to detail as you will act as a liaison between sales and plant departments. Candidates should have 1-3 years of customer service experience, preferably in the door industry. Training on products and processes will be provided.

Qualifications

• 1-3 years of Customer Service experience, preferably in the door industry.
• Excellent telephone, written, and verbal communication skills.
• Willingness to learn product and processes.

Responsibilities

• Perform light clerical work including answering and screening telephone calls.
• Respond to customer requests regarding order tracking and product availability.
• Act as a liaison between sales center and plant departments.

Skills

Customer Service experience

Attention to detail

Problem solving

Excellent communication skills

PC skills including MS Word, Excel, Access

Teamwork

Job description

• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc).
• Respond to customer requests for information concerning order tracking, order expediting and product availability.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required.
• Other duties as assigned.

Qualifications

• 1-3 years Customer Service experience, door industry preferred
• Attention to detail and problem solving.
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Willingness to learn product and processes, and work as a team

Job Info

• Job Identification 3087
• Job Category Customer Service
• Posting Date 07/30/2024, 01:14 PM
• Job Schedule Full time
• Job Shift Day
• Locations 6200 SW 29th Street, Oklahoma City, OK, 73179, US