Patient Access Representative I

Sentara Health; Williamsburg (VA); On-site; USD 29,000 - 41,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k/403(b) with Employer Match

Paid Time Off

Tuition Assistance

Student Debt Pay Down

Life Insurance

Job summary

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative for a part-time rotating schedule in Williamsburg, VA. The role handles patient registration, insurance verification, and scheduling tasks in a fast-paced environment.

The position involves collecting co-pays, deposits, and balances, as well as assisting with pre-admission and discharge duties when needed. Comprehensive benefits and opportunities for advancement are provided.

Qualifications

• Customer Service or Data Entry experience (2 years minimum).
• Familiarity with computer keyboarding (preferred).
• Knowledge of third-party payers, ICD-9/CPT coding and medical terminology (preferred).
• Strong interpersonal skills and good grammar/spelling.

Responsibilities

• Register patients: verify identity, select records and register for the correct service.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographic and insurance data in EHR.
• Explain and complete regulatory and compliance documents; uphold privacy standards.
• Explain and collect co-pays, deposits and balances; process transactions securely.
• Greet patients and families; answer questions and direct patients to service areas.
• May perform scheduling, pre-admission and discharge duties; update families in waiting rooms.

Skills

Customer Service

Data Entry

Keyboarding

Medical Terminology

Interpersonal Skills

Grammar & Punctuation

Education

High School Diploma

Associates / Bachelors in lieu of experience

Job description

Overview

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Part Time Rotating schedule

Location: Williamsburg, VA

Work Shift: Second (Evenings)

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification / Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Preferred)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.