Customer Service Representative I

Miller International Inc.; Denver (CO); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Student debt assistance

Paid time off

Employee discounts

Wellness programs

Job summary

Miller International Inc. in North Denver’s corporate office seeks a Customer Service Representative I to be the primary liaison between customers and internal Account Managers, ensuring accurate order delivery and 5-star service.

This on-site role requires 6+ months of office or call center experience, strong communication, and proficiency with Microsoft Office. Shopify, BlueCherry, or Avaya experience is a big plus.

Salary range is $19.50-$21.00 per hour.

Qualifications

• 6+ months of office, administrative, or call center experience.
• On-site in Greater Denver area and able to work 100% on-site.
• Proficient with Microsoft Office (Outlook, Excel, etc.).
• Experience with ERP/OMS software (Shopify, BlueCherry or Avaya) is a plus.

Responsibilities

• Process purchase orders and verify pricing/terms.
• Coordinate with warehouse to ensure prompt delivery.
• Assist low-volume Account Managers using internal systems.
• Answer inbound calls and emails about order status, shipping, products.
• Professionally resolve customer complaints with empathy and speed.

Skills

Customer service

Order processing

Communication

Microsoft Office

Tools

Shopify

BlueCherry

Avaya

Job description

Home to premier Western apparel brands Cinch® and Cruel®, Miller International has been a leader in Western fashion since 1918. We offer a fun, casual, and laid-back office atmosphere where hard work is celebrated, and team members feel like family!

• Comprehensive Health, Dental, and Vision Coverage
• Retirement Savings Plan with Generous Company Match
• Educational Support (Tuition Reimbursement & Student Debt Assistance)
• Generous Paid Time Off (PTO) & Employee Discounts on Apparel
• Wellness Programs & Supportive Work Culture

Position Overview: We are seeking an enthusiastic, detail-oriented Customer Service Representative I to join our North Denver corporate office. In this role, you will act as the primary liaison between our customers and internal Account Managers, ensuring accurate order delivery, quick problem resolution, and 5-star service.

This is not a remote position; it is located at our North Denver, Colorado, corporate office.

Salary Range: $19.50 - $21.00 Per Hour

What You’ll Do:

• Order Management: Process purchase orders, verify pricing/terms, and coordinate with the warehouse to ensure prompt delivery.
• Account Support: Assist low-volume Account Managers using our internal sales and order management systems.
• Customer Communication: Answer inbound calls and emails regarding order status, shipping, and product inquiries.
• Issue Resolution: Professionally resolve customer complaints via phone or email with empathy and speed.
• Team Collaboration: Meet department efficiency metrics and maintain positive cross-departmental relationships.

What We’re Looking For:

• Experience: Minimum 6+ months of office, administrative, or call center experience (1-2 years preferred).
• Location: Must reside in the Greater Denver / Commerce City area and be able to work 100% on-site.
• Tech Skills: Proficient in Microsoft Office. Experience with ERP/OMS software (Shopify, BlueCherry, or Avaya) is a huge plus!
• Soft Skills: Outstanding communication, problem-solving, attention to detail, and a positive, team-first attitude.

Ready to build your career with an iconic Western brand?