Customer Service Representative (Hybrid - Remote)

Northwest Exterminating; Lodi (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading pest control company is seeking a Customer Service Representative to join their supportive team in Lodi, California. This role involves answering calls, scheduling services, and providing administrative support. Candidates should possess strong communication skills and a commitment to customer satisfaction, with opportunities for advancement.

Benefits

Medical, Dental & Vision Insurance

401(k) Plan with Company Match

Paid on-the-job training

Supportive work environment

Qualifications

• High School Diploma or equivalent preferred.
• Experience with Microsoft Office.
• Professional verbal and written communication skills.

Responsibilities

• Answer incoming calls and direct them appropriately.
• Schedule estimates and inspections.
• Provide administrative support and process customer emails.

Skills

Communication

Microsoft Office

Customer Service

Team Collaboration

Education

High School Diploma

Tools

Scheduling Software

CRM Tools

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:
- Salary up to $20.50/hour
- Comprehensive benefits including Medical, Dental & Vision Insurance
- 401(k) Plan with Company Match
- Advancement opportunities; the employer promotes from within
- Paid on-the-job training to enhance your skills
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Answer incoming calls and direct them to the appropriate branch or department
- Schedule estimates, inspections, and set up new services and callbacks
- Resolve customer service issues and process customer emails
- Provide administrative support, including processing mail and marketing materials
- Develop positive working relationships with personnel across various departments

What is Required (Qualifications):
- High School Diploma or equivalent preferred
- Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Professional verbal and written communication skills
- Ability to commute to the corporate office as needed
- Candidates must meet physical job requirements, including occasionally lifting up to 25 pounds

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly within the pest control or service industry
- Familiarity with scheduling software or customer relationship management (CRM) tools
- Bilingual communication skills

#PestControl #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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