Remote Customer Service Representative - Must Reside in NY (Starting 7/14/2025)

TSI - Transworld Systems Inc.; City of Schenectady (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

TSI - Transworld Systems Inc. is seeking a Remote Customer Service Representative to assist customers with billing inquiries while adhering to state regulations. The role offers paid training, a flexible work-from-home setup, and a comprehensive benefits package, including medical, dental, and vision coverage.

Benefits

Paid training

Comprehensive benefits package

401k retirement plan with employer matching

Paid time off and holidays

Qualifications

• Detail oriented with strong organizational skills.
• Effective communication with customers and adherence to deadlines.
• Proficient in Microsoft applications.

Responsibilities

• Assist customers with billing inquiries and concerns.
• Provide detailed explanations of account status.
• Ensure accurate documentation in client systems.

Skills

Detail oriented

Effective communication

Call handling skills

Education

High School graduate/equivalent

Tools

Microsoft applications

Job description

Remote Customer Service Representative - Must Reside in NY (Starting 7/14/2025)

Join to apply for the Remote Customer Service Representative - Must Reside in NY (Starting 7/14/2025) role at TSI - Transworld Systems Inc.

Remote Customer Service Representative - Must Reside in NY (Starting 7/14/2025)

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TSI - Transworld Systems Inc. provided pay range

This range is provided by TSI - Transworld Systems Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.50/hr - $16.50/hr

Overview

Work Location: This is a remote/work from home position. Must reside in New York state.

Compensation$16.50/hour

Paid Training Start DateMonday, July 14, 2025

Training HoursMonday through Friday: 8am - 5pm EST

Hours of Operation (following training): Monday through Friday: 10am - 8pm EST; Saturday: 9am - 5pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.
  
  

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
  
  

Responsibilities

In This Role, You Will:

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals
  
  

Key Results Areas

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)
  
  

Qualifications

Ideal Candidate Qualifications:

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
  
  

Note

Camera requirements

– Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

NYJOBS

Pay Range

USD $16.50 - USD $16.50 /Hr.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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