Customer Service Representative (Hybrid - Remote)

HomeTeam Pest Defense; Lodi (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading pest control services provider in a role that offers comprehensive benefits and a supportive team environment. This position involves handling customer inquiries, scheduling services, and providing administrative support. Candidates with strong communication skills and a high school diploma are encouraged to apply, with opportunities for growth and flexible working conditions.

Benefits

Comprehensive benefits package including Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid on-the-job training

Work from home flexibility

Supportive team environment

Qualifications

• High School Diploma or equivalent preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong verbal and written communication skills.

Responsibilities

• Answer and direct incoming telephone calls to the appropriate branch.
• Schedule estimates, inspections, and new services.
• Process and respond to customer emails.

Skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Employer Industry: Pest Control Services

Why consider this job opportunity:
- Salary up to $20.50/hour
- Comprehensive benefits package including Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match and Pet Insurance
- Paid on-the-job training and advancement opportunities
- Supportive team environment with opportunities for ongoing training
- Work from home flexibility with specific workspace requirements

What to Expect (Job Responsibilities):
- Answer and direct incoming telephone calls to the appropriate branch or department
- Schedule estimates, inspections, and new services while resolving customer service issues
- Process and respond to customer emails and provide administrative support as needed
- Develop positive working relationships with customers and branch personnel
- Participate in training programs and team meetings, working modified shifts as needed

What is Required (Qualifications):
- High School Diploma or equivalent preferred
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong verbal and written communication skills
- Ability to commute to the corporate office as needed
- Must be able to lift and/or move up to 25 pounds occasionally

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or a related field
- Familiarity with pest control or maintenance programs
- Ability to work flexible hours, including evenings and weekends
- Experience in a fast-paced work environment

#PestControl #CustomerService #CareerOpportunity #TrainingProvided #BenefitsPackage

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