Sales Support Representative - 1st Shift (Hybrid)

Stryker; Portage (MI); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan

Job summary

Stryker is seeking a Sales Support Representative to work closely with Medical Account Managers to ensure superior customer satisfaction. You will handle capital order entry, scheduling, and end-to-end order management from conversion to delivery.

In this hybrid role, you will support 2–3 regions, communicate with internal teams, and maintain precise order documentation and records. AHS experience is valued, with typical responsibilities spanning order processing, problem solving, and service

Qualifications

• High school diploma or equivalent.
• Two years related work experience.
• Experience using SAP and Salesforce.
• Account management experience preferred.

Responsibilities

• Assist Account Managers with order entry, scheduling and order management.
• Provide prompt service to 2–3 sales regions across various order inquiries.
• Communicate effectively with sales reps, regional managers, and cross-functional teams.
• Handle incoming calls and emails from Account Managers.
• Maintain accurate records per company standards and processes.
• Support timely delivery date adjustments and change requests for capital equipment.

Skills

Account management

Related work experience

Education

High school diploma or equivalent

Tools

SAP

Salesforce

Job description

• THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT **

• THIS IS NOT A SALES REPRESENTATIVE POSITION. THIS IS STRICTLY SALES SUPPORT **

Schedule

• 1st Shift: Mon – Fri, 8a – 4:30p
• Hybrid: In-office Mon - Weds

What You Will Do

As the Sales Support Representative, you will be responsible for working directly with Stryker Medical Account Managers to ensure complete Customer Satisfaction. Responsibilities include capital order entry, scheduling, and order management from conversion to delivery to the customer.

• Responsible for total customer and sales representative satisfaction in order management
• Provide (2-3) sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries
• Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)
• Answer incoming Account Manager calls and emails
• Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment
• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications
• Abide by company, departmental policies, and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems
• Build relationships and fosters teamwork with fellow team members, leadership, and individuals within other departments

Required

What you need

• High school diploma or equivalent
• Two (2) years related work experience

Preferred

• Experience in SAP, Salesforce
• Account management experience

$21.58 - $29.20 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.