Client Support & Success Specialist (Hybrid)

Placements24; United States; Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

Career development opportunities

Team-building activities

Job summary

Placements24 is seeking a Client Support Specialist to enhance customer service operations in George. You will act as a liaison between clients and the company, addressing queries, resolving issues, and fostering strong client relationships in a hybrid work setting.

The role requires a relevant certificate or diploma, experience in client support, and excellent verbal and written communication, with strong problem-solving abilities and familiarity with helpdesk software.

Qualifications

• Minimum of a certificate or diploma; a bachelor’s degree is advantageous.
• Demonstrated experience in a client support or service-oriented role.
• Exceptional verbal and written communication skills with active listening capabilities.
• Strong analytical and problem-solving skills, with the ability to multitask effectively.
• Familiarity with helpdesk software and ticketing systems.

Responsibilities

• Deliver exceptional customer service, addressing inquiries and concerns through multiple communication channels.
• Analyze customer issues, identify root causes, and implement effective solutions in a timely manner.
• Maintain detailed and accurate customer interaction logs within the company’s database.
• Collaborate with sales and technical teams to ensure comprehensive client support.
• Gather customer feedback to identify areas for service improvement and product enhancement.

Skills

Communication skills

Analytical thinking

Active listening

Multitasking

Education

Certificate or diploma

Bachelor’s degree advantageous

Tools

Helpdesk software

Job description

Placements24 is seeking a Client Support Specialist to enhance customer service operations in George. You will act as a liaison between clients and the company, addressing queries, resolving issues, and fostering strong client relationships in a hybrid work setting.

The role requires a relevant certificate or diploma, experience in client support, and excellent verbal and written communication, with strong problem-solving abilities and familiarity with helpdesk software.