Customer Service Representative - Hospitality

PLI Cards; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Plasticard Locktech International in Asheville, NC seeks a Customer Service representative for Hospitality Sales to input orders from existing accounts and maintain superior customer relationships.

You will collaborate with the inside sales team, identify additional product offerings, resolve complaints, and support usage calls and sales materials while ensuring accurate records and timely responses.

Qualifications

• Two years' experience in customer service or equivalent.
• Ability to read and understand instructions in English.
• Proficient using standard office software and multitasking.

Responsibilities

• Input orders from existing customers.
• Identify additional product offerings for established accounts.
• Resolve customer complaints and maintain relationships.
• Assist inside sales with usage calls and sales materials.
• Track appropriate chain reports and maintain records.

Skills

Customer service

Communication

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

CRM software

Job description

Career Opportunities with Plasticard Locktech International

A great place to work.

Careers At Plasticard Locktech International

Current job opportunities are posted here as they become available.

The primary responsibility of a Customer Service representative for Hospitality Sales is to input orders from existing accounts, assist with usage calls, and maintain a superior customer relationship with existing customers.

Job Duties

Duties will include identifying external and internal customer needs, ensuring the customer is satisfied, striving to retain the customer's business, and work with the corresponding brand inside sales representative.

Essential Job Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Input orders from existing customers
• Work with established customers to identify other product offerings including generic, chain generic, custom, event, and co-branding areas
• Resolve with customer complaints
• Assist inside sales representative with usage calls, preparations of sales materials (sample pack, flyers, postcards, etc.), and other items as needed
• Assist with tracking of appropriate chain reports as outlined by supervisor
• Safely perform physical demands as indicated below

Qualifications

• Two years' experience in customer service or equivalent experience in a related field.

Education

• High School Diploma or GED

Knowledge, Skills, Abilities

• Able to read and understand instructions in English
• Excellent verbal and written communication skills
• Must be a self-starter, organized, and manage multiple priorities
• Proficient in use of a personal computer including Microsoft office applications
• Must be able to work in a team environment