Customer Service Representative, Heart Center

Olympic Medical Center; Sequim (WA); On-site; USD 29,000 - 41,000; Full time

Job summary

Olympic Medical Center in Sequim, WA is hiring a Customer Service Representative for the Heart Center. This 100% FTE daytime role handles patient scheduling, data entry, insurance verification, and chart preparation.

You’ll provide phone and registration support, collaborate with care teams, and ensure accurate records across multiple systems. A high school diploma is preferred; one year of CS experience and medical terminology knowledge are required or preferred.

Qualifications

• High school diploma or equivalent preferred.
• 1-year minimum experience as Customer Service Assistant required with OMC or equivalent.
• Knowledge of medical terminology required.

Responsibilities

• Schedule patients and manage registrations per Heart Center protocols.
• Enter data accurately into multiple computer systems and verify insurance coverage.
• Obtain authorizations for services and prepare charts; handle faxes and medical records disposition.
• Assist with answering phones and patient registration; provide backup coverage for clerical staff.

Skills

Customer service

Data entry

Medical terminology

Education

High school diploma or equivalent

Medical Assistant certificate preferred

Job description

About Olympic Medical Center

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

Fte

100%

WORK SHIFT

Days

Pay Range

$21.33 - $29.45

Union

UFCW 3000-Support Services

Shift Differentials/Premiums

Weekend & Holiday Shifts: no

On Call Shifts: No

Shift Differentials

• Evening - $3.00/hour
• Night- $5.00/hour
• Weekend - $4.50/hour

Premiums

• Standby - $3.50/hour
• Lead - $3.25/hour
• Per Diem - 15% (on base, in lieu of benefits)

Job Description

The Customer Service Representative in the Heart Center performs tasks necessary to promote efficient departmental functions and operations. This position is responsible for daily activities, including but not limited to patient scheduling, timely and accurate entering of data into multiple computer systems, verifying insurance coverage and obtaining authorization for services, preparing charts, faxing and disposition of medical records, readying patients for their visits per department protocols, and assisting with answering phones and patient registration. The Customer Service Representative provides backup coverage for other clerical staff members in their absence.

EDUCATION

High school diploma or equivalent preferred.

Experience

• 1-year minimum experience as Customer Service Assistant required with OMC or equivalent as determined by OMC.
• Knowledge of medical terminology required.
• Completed required training for and has the ability to work at all Heart Center locations.

LICENSURE/CREDENTIALS

Medical Assistant certificate preferred.

Benefits Information

Click here for information about our benefits.

Equal Employment Opportunity (EEO) Statement

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.