Customer Service Representative (Healthcare) - Remote

Concentrix Trust & Safety; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a dedicated Customer Service Representative to join their remote team. In this role, you will provide essential support to clients, addressing their healthcare inquiries and ensuring a seamless customer experience. With a focus on empathy and collaboration, you will navigate various systems to assist members effectively. This position offers the flexibility of working from home while being part of a diverse and inclusive culture that promotes career growth through training and development. If you're passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Learning Days

Qualifications

• Minimum 6 months of customer service experience required.
• Strong passion for helping others and excellent communication skills.

Responsibilities

• Provide inbound customer support and resolve technical issues.
• Assist with healthcare-related inquiries and benefits.

Skills

Customer Service Skills

Multitasking

Technical Support

Education

High School Diploma or GED

Tools

Computer

Telephone

Headset

Job description

Customer Service Representative (Healthcare) - Remote

Join to apply for the Customer Service Representative (Healthcare) - Remote role at Concentrix Trust & Safety.

Job Title and Description

The Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and/or the web. This role involves providing customer service support and resolving routine issues related to clients' products and services. You will assist members with insurance-related inquiries, including benefits, eligibility, appeals, grievances, and troubleshooting medical devices, ensuring a positive and professional experience.

Benefits

Eligible U.S. employees may receive a base salary of $15.00/hour plus incentives, with benefits including medical, dental, vision insurance, 401(k), paid time off, holidays, and paid learning days. Applications are accepted ongoing, and military veterans are encouraged to apply.

Company Culture and Growth

Concentrix fosters a diverse, inclusive culture, supporting career growth through training and leadership development programs. About 80% of managers are promoted internally, offering opportunities for advancement.

Key Responsibilities

1. Provide inbound customer support and help resolve technical issues.
2. Assist with healthcare-related concerns such as benefits and eligibility.
3. Assess calls to address members' needs with a focus on customer satisfaction.
4. Work collaboratively with patience and empathy.
5. Navigate multiple systems efficiently.
6. Deliver excellent customer experiences with a positive attitude.

Qualifications

• Passion for helping others and strong customer service skills.
• Minimum 6 months of customer service experience.
• High School diploma or GED.
• Basic computer skills and PC knowledge.
• Ability to multitask in a fast-paced environment.
• Reside in the U.S. or have a valid U.S. address.

Additional Information

This is a full-time, work-from-home position requiring the operation of a computer, keyboard, telephone, and headset. The role is sedentary in nature. Concentrix is an equal opportunity employer and values diversity and inclusion.