Healthcare Customer Service Representative - Remote USA

TTEC; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Healthcare Customer Service Representative, where you'll play a vital role in enhancing customer experiences. This remote position offers the chance to assist customers with their health care needs, ensuring they receive the best service possible. With a commitment to your professional development, you'll have access to thousands of free courses and a supportive team environment. Enjoy a competitive hourly wage, performance bonuses, and a comprehensive benefits package, all while being part of a diverse and inclusive workplace that values your unique contributions.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Qualifications

• 6 months or more of customer service experience required.
• Integrity to follow HIPAA guidelines on maintaining patient privacy.

Responsibilities

• Assist customers with health plan upgrades and eligibility questions.
• Conduct research and outbound calls for customer inquiries.

Skills

Customer Service

HIPAA Compliance

Computer Skills

Education

High School Diploma or Equivalent

Tools

USB Wired Headset

Smartphone (iOS/Android)

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and strong product and brand knowledge to recommend upgrades to their health plans
• Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage range of $16 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit https://www.hellottecbenefits.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.