Customer Service Representative (Healthcare) - Remote

Concentrix Limited Company; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as a remote Customer Service Representative, where you'll provide support to clients in the healthcare sector. This role involves assisting customers with insurance inquiries and troubleshooting medical devices, ensuring a compassionate and professional experience. With a commitment to employee growth, this innovative company offers extensive training, benefits, and opportunities for career advancement. If you're passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Paid Learning Days

DailyPay Option

Employee Assistance Programs

Networking Groups for Diversity and Inclusion

Qualifications

• Minimum 6 months customer service experience required.
• Passion for helping others and customer service orientation.

Responsibilities

• Provide inbound customer support and resolve technical issues.
• Address healthcare-related concerns with a customer focus.

Skills

Customer Service Orientation

Technical Issue Resolution

Multitasking

Compassion and Patience

Education

High School Diploma or GED

Tools

Basic Computer Skills

Job description

Customer Service Representative (Healthcare) - Remote

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Job Title: Customer Service Representative (Healthcare) - Remote

Job Description: The Customer Service Representative (Remote) works from home, interfacing with customers via inbound/outbound calls and/or the web. This role provides support and resolves routine problems related to clients' products and services. You will assist members of a leading healthcare client with insurance inquiries, benefits, eligibility, appeals, grievances, and troubleshooting medical devices, ensuring a positive, empathetic, and professional experience.

Benefits for eligible U.S. employees include: a base salary of $15.00/hour plus incentives, medical, dental, vision insurance, employee assistance programs, 401(k), paid time off, holidays, and paid learning days. Applications are accepted ongoing; military veterans are encouraged to apply.

A NEW CAREER POWERED BY YOU

Seeking a work-from-home career change with a global organization that values inclusivity and culture? Join Concentrix as a remote Customer Service Representative! You'll be part of a diverse team supporting top brands, contributing to exceptional customer experiences, and innovative tech solutions. We are growing and looking for talented individuals passionate about customer service.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This role offers training, support, and opportunities for advancement. About 80% of managers and leaders are promoted from within. We provide free learning and leadership programs to help you achieve your career goals.

Responsibilities

• Provide inbound customer support
• Resolve technical issues
• Address healthcare-related concerns
• Assess calls to meet member needs with a customer focus
• Show patience and compassion, work as a team, and use available resources
• Navigate multiple systems efficiently
• Deliver excellent customer experiences with a positive attitude

Qualifications

• Passion for helping others and customer service orientation
• Minimum 6 months customer service experience
• High School diploma or GED
• Basic computer skills and PC knowledge
• Ability to multitask in a fast-paced environment
• Reside in the U.S. or have a U.S. address

What’s In It For You

We invest in our people through training, benefits, and growth opportunities, including:

• $15/hour starting wage
• Paid training and incentives
• DailyPay option
• Networking groups for diversity and inclusion
• 401(k) with match, PTO, insurance, wellness programs, mentorship, and more

Additional Details

Location: USA, NM, Work-at-Home

Language Requirements: Full-time, remote work; must operate computer and office equipment; sedentary work.

Legal and compliance info regarding work authorization, privacy notices, and accommodations are included in the full description.

Job Levels and Industry

• Entry level
• Full-time
• Industry: IT Services and Consulting