Healthcare Customer Service Representative - Remote in California

TTEC; Madison (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic global team as a Healthcare Customer Service Representative, where your passion for helping others will shine. In this remote role, you'll be the key to transforming customer experiences from average to exceptional. With a supportive culture and opportunities for professional growth, you'll thrive in an environment that values compassion and teamwork. Enjoy a competitive starting wage and a comprehensive benefits package that supports your well-being and career development. If you're ready to make a difference and be part of a community that values diversity and inclusion, this role is the perfect fit for you.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Qualifications

• 6+ months of customer service experience required.
• High school diploma or equivalent is mandatory.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer Service Experience

Product Knowledge

Computer Skills

Communication Skills

Education

High School Diploma or Equivalent

Job description

Healthcare Customer Service Representative - Remote in California

Join to apply for the Healthcare Customer Service Representative - Remote in California role at TTEC.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely in California, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States affirms this!

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion, or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or exceptional.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers and resolve customer issues

What You Bring To The Role

• 6 months or more of customer service experience
• High school diploma or equivalent
• Recognize, apply, and explain your product or service knowledge
• Computer experience
• High-speed internet connection (>25 Mbps)

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.65 plus performance bonus opportunities
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, and access to thousands of free courses for your career growth. Your caring and supportive nature is a vital ingredient that can’t be taught—helping customers with compassion is what we value most. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. We work with many of the world's leading brands, communicating via voice, messaging, text, and video chat with millions of customers daily. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by delivering excellent service, technology, and humanity, ensuring all employees feel valued, belonging, and authentic at work. Diversity is our strength, enabling us to view things from different vantage points and bring your unique value to the table.

Primary Location

US-CA-McClellan

Job Details

• Customer Care Representative

Additional Information

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