Seasonal Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in Nor[...]

TTEC; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Seasonal Bilingual Healthcare Customer Service Representative. In this remote role, you'll be the voice of compassion and support for customers, helping them navigate their healthcare needs. With a commitment to integrity and a supportive work culture, you'll enjoy a competitive wage and opportunities for professional growth. This role is perfect for those passionate about making a difference in customer experiences while working from the comfort of your home. Embrace the chance to shine in a dynamic team focused on humanity and technology.

Benefits

Performance bonus opportunities

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• 6 months or more of customer service experience.
• Integrity to follow HIPAA guidelines.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Bilingual in English and Spanish

Customer service experience

Integrity and HIPAA compliance

Computer experience

Education

High school diploma or equivalent

Tools

Smartphone or device running iOS/Android

USB wired headset

Job description

Submission for the position: Seasonal Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in North Carolina - (Job Number: 043TU)

Seasonal Bilingual Healthcare Customer Service Representative - Spanish-English - Remote in North Carolina

Qualifications

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Bilingual Healthcare Customer Service Representative Spanish-Englishworking remotely in North Carolina, youll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What Youll be Doing

Do you have a passion for helping others? Whether its getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll

• 
  Answer incoming communications from customers
  


• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 
  Bilingual in English and Spanish
  


• 
  6 months or more of customer service experience
  


• 
  Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
  


• High school diploma or equivalent?


• 
  Computer experience
  


• 
  High speed internet (> 15 mbps)
  


• 
  While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
  


• 
  Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
  

What You Can Expect?

• 
  Supportive of your career and professional development
  


• 
  An inclusive culture and community minded organization where giving back is encouraged
  


• 
  A global team of curious lifelong learners guided by our company values
  


• 
  Base wage range of $17 to $18 per hour plus performance bonus opportunities
  


• 
  And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
  

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.