Bilingual Health Care Customer Service Representative

State Collection Service, Inc.; New Mexico; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for Remote Bilingual Health Care Customer Service Representatives to join their dynamic team. This role offers the chance to engage with clients, resolving inquiries related to insurance and payments in a fast-paced, supportive environment. With competitive pay and opportunities for growth, this position is ideal for those who thrive in a collaborative setting and are passionate about providing exceptional service. Join a team that values your contributions and encourages career advancement while making a significant impact in the healthcare sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Time Off

Annual Profit Sharing

Paid Holidays

Wellness Programs

Gym Reimbursement

Provided Equipment

Qualifications

• 1+ years in a call center or customer service role.
• Knowledge of healthcare insurance preferred.

Responsibilities

• Handle inbound and outbound calls regarding billing issues.
• Investigate and respond to client inquiries.

Skills

Customer Service Experience

Bilingual Communication

Medical Terminology Knowledge

Organizational Skills

Multitasking Ability

Flexibility in Scheduling

Job description

All Jobs > Bilingual Health Care Customer Service Representative

Bilingual Health Care Customer Service Representative
Fully Remote • NM

Description

The GREAT STATE TEAM is seeking Remote Bilingual Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will handle inbound and outbound calls in a high-tech environment, resolving questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast-paced, and team-oriented.

Veterans and Military Spouses Encouraged to Apply

Duties include but are not limited to:

• Making and answering calls to resolve billing and payment issues, utilizing established work queues and call pools
• Responding to information requests professionally and thoroughly
• Gaining payment or arranging payments on behalf of clients as appropriate
• Following client-specific protocols and policies
• Investigating and responding to client inquiries
• Entering and monitoring payment arrangements
• Adhering to all FDCPA, FCRA, HIPAA, and other applicable laws

Qualifications, Skills, and Experience:

• At least 1 year of experience in a call center or customer service role involving public contact
• Knowledge of medical terminology, patient billing, healthcare insurance, or healthcare administration preferred
• Ability to work successfully in a fast-paced, deadline-driven environment
• Strong organizational skills and multitasking ability
• Flexibility in scheduling, including evenings and Saturdays
• Ability to work cooperatively within a team
• Bilingual candidates will support bilingual calls

Wage:

• Bilingual: $17.00/hr, with a $1.00 increase at 90 days, and quarterly performance increases up to $2.00/hr in the first year
• Non-bilingual: $15.00/hr, with similar increases

Benefits:

• Health, Dental, Vision, Life, and Disability Insurance
• 401K with employer match, HSA/Flexible Spending Accounts
• Paid time off starting at 90 days, annual profit sharing
• 7 Paid Holidays
• Family events, wellness programs, gym reimbursement
• Provided equipment and technical support

* Benefits depend on FTE status and position. All offers contingent upon background checks and references.

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State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered without discrimination based on age, race, color, creed, religion, sex, sexual orientation, national origin, marital status, disability, military or veteran status, or any other protected class. By applying, you consent to contact via phone, text, or email regarding this position.