Customer Service Representative- Hanover St. -Lebanon, NH

Bar Harbor Bankshares; Lebanon (NH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Referral incentives

Employee stock purchase plan

Medical/dental/vision insurance

Life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education benefits

Job summary

Bar Harbor Bank & Trust seeks a Customer Service Representative at the Hanover St. Lebanon, NH location. As the first point of contact, you will assist customers with daily financial needs and build trusted relationships through referral of loans, trusts, investments, and other bank services.

You will handle routine transactions, support branch goals, and work in a fast-paced, team environment. Prior customer service and Windows knowledge are essential for success in this role.

Qualifications

• High school education or better is required.
• Prior customer service experience is preferred.
• Working knowledge of Windows is essential.

Responsibilities

• Assist customers in identifying financial needs and suggest products/services.
• Make referrals for loans, trusts, investments, and other bank services.
• Learn banking basics and contribute to branch goals in deposits/loans.
• Build trusting relationships with community members served by the branch.
• Participate in community growth and provide prompt, courteous service.
• Process customer transactions efficiently and professionally.
• Resolve inquiries and provide exceptional customer service.

Skills

Customer service

Windows knowledge

Education

High School or better

Tools

Windows OS

Job description

Customer Service Representative- Hanover St. -Lebanon, NH

Requisition Number: CUSTO003684

• Full-Time

Locations

Showing 1 location

106 Hanover Street
Lebanon, NH 03766, USA

Description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day-to-day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative in our Hanover St.- Lebanon, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.