Customer Service Representative- Heater Rd-Lebanon, NH

Bar Harbor Bankshares; Lebanon (NH); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Wellness program

Continuing education benefits

Employee stock purchase plan

Referral incentives

Job summary

Bar Harbor Bank & Trust in Lebanon, NH, is seeking a Customer Service Representative for the Heater Rd location. As the first point of contact for our customers, you will assist with day-to-day financial needs, developing trusted relationships in a fast-paced, collaborative environment.

You will process transactions, provide exceptional service, and help customers with account openings while learning banking basics and products to support branch goals.

Qualifications

• Customer service experience is essential for handling inquiries and building relationships.

Responsibilities

• Assist customers in identifying financial needs and recommend additional products and services.
• Recognize opportunities to refer loans, trusts, investments, and other services.
• Help meet branch goals in deposits and loans through quality service and referrals.
• Build trusting relationships with community members and participate in community growth.
• Process transactions promptly and courteously while maintaining accuracy.
• Provide exceptional service and follow up on inquiries to ensure satisfaction.

Skills

Customer service

Communication

Tools

Windows

Job description

Customer Service Representative- Heater Rd-Lebanon, NH

Requisition Number: CUSTO003604

• Full-Time

Locations

200 Heater Road
Lebanon, NH 03766, USA

Description

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, 40 hours per week opening for a Customer Service Representative in our Heater Rd- Lebanon, New Hampshire branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

Customer service experience and a working knowledge of Windows are essential for this position. An individual who enjoys being part of a fast paced, team environment will be best matched for this position.

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.