Customer Service Representative- Lancaster, NH

Bar Harbor Bankshares; Lancaster (NH); On-site; USD 36,000 - 47,000; Full time

Job summary

Bar Harbor Bank & Trust in Lancaster, NH is seeking a Customer Service Representative to be the first point of contact for customers. This on-site, full-time role involves assisting customers with day-to-day banking needs, identifying opportunities for referrals, and processing transactions with courtesy and accuracy.

The CSR will help build trusted relationships and contribute to community growth. The position requires high school education or better and basic Windows knowledge.

Qualifications

• Customer service experience and working knowledge of Windows are essential.
• Role focuses on routine banking knowledge and transactions.

Responsibilities

• Assist customers with daily banking needs and recommend additional products and services.
• Identify referral opportunities for loans, trusts, investments, or other services.
• Process transactions for customers promptly and professionally.
• Build trusting relationships within the community and support branch goals.

Skills

Customer service

Education

High School or better

Tools

Windows

Job description

Customer Service Representative- Lancaster, NH

• Full-Time
• On-site

Locations

Showing 1 location

Lancaster, NH 09505, USA

Description

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust’s success. Customer Service Representatives truly make a difference in our customers’ lives by supporting them with their day-to-day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you’re supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current full-time, 40 hours per week opening for a Customer Service Representative in our Lancaster, New Hampshire location.

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. Customer service experience and a working knowledge of Windows are essential for this position.

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.