Customer Service Pro - Training & Growth

Community Choice Financial Family of Brands; Cold Spring (KY); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Paid training

Education reimbursement

401(k) and Roth 401(k)

Life and AD&D Insurance

Medical insurance options

Paid time off

Discount marketplace

Job summary

Community Choice Financial Family of Brands in Cold Spring, KY is seeking a Customer Service Representative for CheckSmart to help customers access financial solutions and process in-store transactions such as check cashing, money transfers, and payments.

This entry-level role offers hands-on training, leadership development, and a broad benefits package across its brands. The position features full-time hours, community engagement, and a focus on accurate, friendly service.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required per applicable law.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.

Skills

Verbal communication

Written communication

Data entry

POS system

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Cold Spring, KY is seeking a Customer Service Representative for CheckSmart to help customers access financial solutions and process in-store transactions such as check cashing, money transfers, and payments.

This entry-level role offers hands-on training, leadership development, and a broad benefits package across its brands. The position features full-time hours, community engagement, and a focus on accurate, friendly service.