Customer Service Representative (German-speaking)

Via; Germany (OH); Remote; USD 20,437 - 29,107; Full time

Benefits offered by this job

100% work from home

Modern IT hardware

30 days of vacation per year

Job summary

A transportation technology company is seeking a Customer Service Representative to ensure smooth operations of on-demand services. This remote role requires fluency in German and English, strong communication skills, and a passion for customer service. You will assist drivers and passengers, handle inquiries, and support customer satisfaction. The position offers a €15.40 hourly rate for a 40-hour work week and includes 30 days of vacation annually.

Qualifications

• You must speak fluent German (C2 or native) and English (C1 or C2).
• You should be a good communicator and able to adapt your tone appropriately.
• You need to be calm in stressful situations and find creative solutions.

Responsibilities

• Ensure the smooth daily operation of services through phone and email support.
• Work scheduled shifts with bonuses for certain times.
• Support drivers and passengers in all matters.

Skills

Fluent German (C2 or native)

Good communication skills

Customer service orientation

Calm under pressure

Technology-savvy

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on‑demand services. You can expect a comprehensive introduction to operations, technology management, and on‑demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first‑hand. This job can be done remotely, as long as you are based in Germany.

What You’ll Do

• You will ensure the smooth daily operation of our services by providing telephone and email support
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre‑determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns
• You will care for customer satisfaction and making sure that issues are resolved
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly

Who You Are

• You speak fluent German (C2 or native) and English (C1 or C2)
• You are a good communicator and able to always find the right tone in different contexts
• You enjoy providing advice and support over the phone
• You remain calm even in stressful situations and are able to develop creative solutions in real time
• Even if you don’t have experience as a call center employee, you’re here to learn and want to deliver a great service
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint
• You are technology‑savvy and enjoy working with modern IT tools

What We Offer

• 100% work from home, as long as you’re based in Germany
• State of the art hardware for you to perform your work worry free
• The possibility of working for a company who has a strong mission of improving the quality of life for those who need it most
• €15.40 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work.
• 30 days of vacation per year

Via is an equal opportunity employer.