Customer Service Representative (Fully Remote)

Modivcare; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid parental leave

Job summary

Modivcare is seeking a customer service specialist to assist customers with transportation questions, schedule reservations, and document complaints. The role emphasizes service orientation and accurate record-keeping in a fast-paced environment.

Ideal candidates have up to 2 years in a contact center, can type at least 35 wpm, and are committed to delivering reliable, empathetic support to individuals seeking non-emergency medical transportation services.

Qualifications

• 0–2 years contact center or customer service experience.
• High school diploma preferred.
• Ability to type at least 35 words per minute.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Obtain and document details of customer complaints.

Skills

Typing 35 wpm

Education

High school diploma

Job description

• Assist customers with transportation questions and concerns
• Schedule, modify, and cancel reservations as requested
• Obtain and document details of customer complaints

Requirements:

• High School Diploma preferred
• 0-2 years contact center or customer service experience
• Ability to type at least 35 words per minute
• Medical, Dental, and Vision insurance
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off and Paid Parental Leave

Modivcare facilitates non-emergency medical transportation and personal and home care to connect people with care. The company values service-oriented work and offers a comprehensive benefits package.