Customer Service Representative (Full-Time)

Dayton Freight Lines; Grandview (MO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid holidays

Paid vacation

Benefits package

Quick advancement

Modern facilities

Job summary

Dayton Freight Lines in Missouri is seeking a Customer Service Representative to support customers with freight pickup requests, rate quotes, hot shipments, shipment tracing and scheduling requirements. You will work closely with the Service Center Manager and Account Managers to ensure accurate, timely responses.

The role emphasizes excellent communication, high-volume call handling, and precise data entry.

Qualifications

• Proficient with Microsoft Office programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with strong attention to detail.
• Experience handling a high volume of phone calls.
• Excellent communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with external and internal customers as well as interline companies.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone call handling

Communication and customer service

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Starting Pay: $18.50/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.