Customer Service Representative (Part-Time)

Dayton Freight Lines; North Ridgeville (OH); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Positive work environment

Modern facilities

Job summary

Dayton Freight Lines is looking for a Customer Service Representative in North Ridgeville, Ohio, responsible for assisting customers with inquiries related to freight. Key tasks include supporting the Service Center Manager, maintaining communication with both customers and drivers, and managing freight-related documentation.

The ideal candidate should possess strong communication skills, experience in high-volume call environments, and proficiency in Microsoft Office. This position offers competitive pay and opportunities for advancement within a stable organization.

Qualifications

• Ability to work in a fast-paced environment with attention to detail.
• Experience in handling a high volume of phone calls.
• Exceptional communication and customer service capabilities.

Responsibilities

• Assist Service Center Manager with various tasks.
• Take and deliver messages for management.
• Provide assistance to Drivers and maintain communication with customers.
• Prepare bills of lading and delivery receipts.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

High volume phone calls handling

Communication skills

Customer service skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities