Customer Service Representative (Full-Time)

Dayton Freight Lines, Inc.; Des Plaines (IL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k)

AD&D

Paid holidays

Paid vacation and personal days

Job summary

Dayton Freight Lines, Inc. is seeking a Customer Service Representative in Des Plaines, IL.

Work hours are 1 PM to 9:30 PM, handling inquiries such as freight pickups, rate quotes, charges, hot shipments, tracking, and special requests. You will support the Service Center Manager, relay messages, assist drivers, prepare shipping documents, and maintain strong communication with customers and interline partners.

Qualifications

• Proficient use of Microsoft Office programs.
• Excellent keyboarding and data entry skills.
• Strong attention to detail in a fast-paced environment.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and relay messages for the Service Center Manager and Account Managers.
• Provide support to Drivers as needed.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline companies.

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone call handling

Communication skills

Job description

• Freight reports

Overview

Shift Time: 1 PM - 9:30 PM

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Starting Pay: $18.50/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.