Customer Service Representative (Full Time)

Liberty-Medical-Specialties-; Greenville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

Holiday pay

401(k)

Job summary

Liberty Medical Specialties, Inc. in Greenville, NC is hiring a full-time Customer Service Representative. The CSR will intake patient referrals and customers, verify insurance benefits, and assist with basic equipment demonstrations.

Responsibilities include order taking, processing retail transactions, coordinating delivery, and communicating updates to customers and referral sources. Requires HS diploma, medical terminology knowledge, and reliable attendance.

Qualifications

• Must have basic knowledge of medical terminology and diagnostic codes.
• Experience with insurance verification and billing paperwork for Medicare/Medicaid and private insurances.
• Strong organizational and time-management skills.
• Effective communication and dependable attendance are essential.

Responsibilities

• Take orders and perform basic customer service tasks, including collecting patient and insurance data.
• Process retail transactions and maintain inventory where applicable.
• Coordinate with warehouse/distribution for delivery/setup/pick-up of equipment.
• Communicate with customers and referral sources about updates or changes to services.
• Participate in weekly on-call rotation after training is completed.

Skills

Medical terminology

Diagnostic codes

Insurance verification

Communication skills

Organization

Education

High School Diploma

Some college education

Job description

Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Greenville, NC!

The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.

Duties of the CSR position include, but are not limited to, the following:

• Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
• Process retail sales transactions and maintain retail inventory when applicable.
• Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies
• Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
• Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).

MUST HAVES:

• Basic knowledge/familiarity with medical terminology and diagnostic codes.
• Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances
• Good organizational skills
• Effective communication skills
• Dependable attendance
• High School Diploma
• Must pass drug test

DESIRED QUALIFICATIONS (will be given preference):

At least some college education

At least 6 months of recent, related experience.

FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more)

COMPENSATION - Hourly wage

No phone calls please.

Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours.

We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.