Customer Service Representative (Full-Time)

Dayton Freight Lines; Des Plaines (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k)

Job summary

Dayton Freight Lines in Des Plaines, IL is seeking a Customer Service Representative to support freight pickup requests, rate quotes, hot shipments, shipment tracing and appointment scheduling. The shift runs from 1:00 PM to 9:30 PM, with responsibilities including messaging the Service Center Manager and Account Managers, assisting drivers, and preparing bills of lading and delivery receipts.

The role emphasizes strong communication with customers and interline partners, accurate data entry,

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding speed and accuracy.
• Experience in fast-paced environments requiring high attention to detail.
• Experience handling a large volume of phone calls.
• Outstanding verbal and written communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain clear communication with customers and interline partners.

Skills

Microsoft Office

Keyboarding

Fast-paced environment

High volume calls

Communication

Job description

Overview

Shift Time: 1 PM - 9:30 PM

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days

Starting Pay: $18.50/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.