Customer Service Representative (Part-Time)

Dayton Freight Lines; Oatville (KS); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Customized training program

Competitive weekly pay

Professional work environment

Quick advancement

Stable and growing organization

Modern facilities

Job summary

Dayton Freight Lines in Oatville, Kansas, is seeking a Customer Service Representative to assist with customer inquiries and support service operations. Responsibilities include managing freight requests, providing assistance to drivers, and maintaining communication with both internal and external customers.

This position offers a starting pay of $18.00/hour with opportunities for advancement in a positive work environment. The role requires excellent communication skills and the ability to handle multiple tasks effectively.

Qualifications

• Skillful in Microsoft Office Programs.
• Excellent keyboarding skills.
• Experience in a fast-paced environment with attention to detail.
• Handling high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist Dayton Freight customers with inquiries.
• Take and deliver messages for Service Center Manager.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Customer service skills

High volume phone handling

Job description

Overview

Shift Available: Roughly 7:00 AM - 11:00 AM

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reportsBilling and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Shift Available: 8:00 AM - 1:00 PM | Monday - Friday

Starting Pay: $18.00/hour.

Pay does vary depending on relevant industry experience.

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.