Customer Service Representative - FT - Quincy

HOMEBANK; Quincy (IL); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

HOMEBANK is seeking a full-time teller for our Quincy, IL location. The role entails handling cash, processing customer transactions, and reconciling cash drawers daily with accuracy.

We value strong communication, dependable work ethic, and comfort with PC-based teller software. Candidates should be prepared to work at multiple branches as needed and to complete ongoing training in security and continuity procedures.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication and interpersonal skills.
• Proficiency with PC-based teller software or willingness to learn.

Responsabilités

• Receive and verify cash from customers and follow cash handling procedures.
• Process transactions: loan payments, deposits, withdrawals, checks, and monetary instruments.
• Reconcile cash drawer daily and scan images as required.
• Operate banking equipment (cash recyclers, coin counters) and online banking tools.

Connaissances

Customer service

Communication skills

Computer skills

Teller software

Formation

High School Diploma or GED

Outils

NuPoint Core System

Description du poste

This position will be located out our 12th and Broadway location 3 days a week and will float to other branches as needed 2 days a week.Receives and verifies cash from customers and follows all cash handling proceduresAccurately reconciles cash drawer daily including scanning of all imagesProcesses customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.Understands and is able to Navigate NuPoint Core SystemNavigates the S drive according to job dutiesAccurately process savings bonds for redemptionProcesses cash advancesAble to accurately complete a check order formEffectively demonstrate digital solutions to customers or potential customersUnderstand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.Basic knowledge and navigation skills of Internet banking and Mobile AppBasic digital equipment knowledgeAnnually participate in Robbery/Security trainingRead and attest to both the Employee Handbook and the Business Continuity PlanComplete mandatory online training courseHigh School Degree or related experience.Strong communications (written and verbal), customer skills, & interpersonal skillsStrong computer skillsProficient with PC based teller software or willingness to learnBe able to operate emailPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.Ability to communicate in writing and verbally.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting or moving is required up to 25 pounds.Regular, predictable attendance is required.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate noise (i.e. business office with computers, phone and printers, light traffic).Ability to work in a confined area in some situations.Ability to sit at a computer terminal for an extended period of time.Standard office lighting.