Customer Service Representative - FT - Centralia

Home Bank; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Home Bank is seeking a meticulous teller to handle cash and routine transactions, including deposits, withdrawals, loan payments, and checks. You will verify cash drawers, reconcile daily images, process savings bonds and cash advances, and operate NuPoint Core System and PC-based teller software, safeguarding customer funds and maintaining accurate records.

The role requires strong written and verbal communication, excellent customer service and interpersonal skills, plus the ability to explain

Qualifications

• High School diploma or related experience.
• Strong written and verbal communication, customer service, & interpersonal skills.
• Proficient with PC-based teller software or willingness to learn; able to operate email.

Responsibilities

• Receive and verify cash from customers and follow all cash handling procedures.
• Accurately reconcile cash drawer daily including scanning of all images.
• Process customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receive and verify checks, examine items for appropriate endorsements and complete hold requests as needed.
• Understand and is able to navigate NuPoint Core System.
• Navigate the S drive according to job duties.
• Accurately process savings bonds for redemption.
• Process cash advances.
• Able to accurately complete a check order form.
• Effectively demonstrate digital solutions to customers or potential customers.
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App.
• Basic digital equipment knowledge.
• Annually participate in Robbery/Security training.
• Read and attest to both the Employee Handbook and the Business Continuity Plan.
• Complete mandatory online training course.

Skills

Communication skills

Customer service

Interpersonal skills

Computer skills

Teller software proficiency

Email usage

Education

High School diploma or equivalent

Tools

NuPoint Core System

PC-based Teller Software

Job description

After successful knowledge of the following Level 1 tasks:

• Receives and verifies cash from customers and follows all cash handling procedures
• Accurately reconciles cash drawer daily including scanning of all images
• Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.
• Understands and is able to Navigate NuPoint Core System
• Navigates the S drive according to job duties
• Accurately process savings bonds for redemption
• Processes cash advances
• Able to accurately complete a check order form
• Effectively demonstrate digital solutions to customers or potential customers
• Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.
• Basic knowledge and navigation skills of Internet banking and Mobile App
• Basic digital equipment knowledge
• Annually participate in Robbery/Security training
• Read and attest to both the Employee Handbook and the Business Continuity Plan
• Complete mandatory online training course

Qualifications

• High SchoolDegree or related experience.
• Strong communications (written and verbal), customer skills, & interpersonal skills
• Strong computer skills
• Proficient with PC based teller software or willingness to learn
• Be able to operate email

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
• Ability to communicate in writing and verbally.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting or moving is required up to 25 pounds.
• Regular, predictable attendance is required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone and printers, light traffic).
• Ability to work in a confined area in some situations.
• Ability to sit at a computer terminal for an extended period of time.
• Standard office lighting.