Customer Service Representative - FT Mexico

Myhomebank; Mexico (MO); On-site; USD 22,000 - 30,000; Full time

Job summary

Myhomebank is seeking a Customer Service Representative to join our Mexico, MO location. The role focuses on accurate cash handling, processing daily transactions, and supporting customers with digital banking solutions.

The candidate should have a High School Diploma, strong communication skills, and be comfortable operating teller software and email in a team environment.

Qualifications

• High School degree or related experience.
• Strong communications (written and verbal), customer skills, and interpersonal skills.
• Proficient with PC-based teller software or willingness to learn.
• Able to operate email.

Responsibilities

• Receive and verify cash from customers and reconcile cash drawer daily.
• Process customer transactions: loan payments, deposits, withdrawals, cash checks, and monetary instruments.
• Receive and verify checks, examine endorsements, and complete hold requests as needed.
• Understand and operate NuPoint Core System and basic digital tools.
• Assist customers with digital banking solutions and navigate branch equipment.

Skills

Communication skills

Customer service

Interpersonal skills

Computer skills

Email proficiency

NuPoint Core System

Education

High School Diploma

Tools

Teller software

NuPoint Core System

Email

Job description

Customer Service Representative - FT Mexico# Customer Service Representative - FT MexicoHB MEX - MEXICO, MO 65265## OverviewLevelEntryPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNegligibleCategoryCustomer Service## DescriptionAfter successful knowledge of the following Level 1 tasks:· Receives and verifies cash from customers and follows all cash handling procedures· Accurately reconciles cash drawer daily including scanning of all images· Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.· Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.· Understands and is able to Navigate NuPoint Core System· Navigates the S drive according to job duties· Accurately process savings bonds for redemption· Processes cash advances· Able to accurately complete a check order form· Effectively demonstrate digital solutions to customers or potential customers· Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.· Basic knowledge and navigation skills of Internet banking and Mobile App· Basic digital equipment knowledge· Annually participate in Robbery/Security training· Read and attest to both the Employee Handbook and the Business Continuity Plan· Complete mandatory online training course## Qualifications· High School Degree or related experience.· Strong communications (written and verbal), customer skills, & interpersonal skills· Strong computer skills· Proficient with PC based teller software or willingness to learn· Be able to operate email**Physical Demands:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* + While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend. + Ability to communicate in writing and verbally. + Specific vision abilities required by this job include close vision requirements due to computer work. + Light to moderate lifting or moving is required up to 25 pounds. + Regular, predictable attendance is required.**Work Environment:**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* + Moderate noise (i.e. business office with computers, phone and printers, light traffic). + Ability to work in a confined area in some situations. + Ability to sit at a computer terminal for an extended period of time. + Standard office lighting.