Peak Time Floating FSR (Teller)

QNB Bank; Quakertown (Bucks County); On-site; USD 21,000 - 28,000; Full time

Job summary

QNB Bank is seeking a friendly Financial Service Representative to deliver courteous, accurate service and to process transactions at multiple branches. You will build customer relationships, cross-sell deposit and loan products, and refer customers to the right people.

This role requires standing for long periods, the ability to travel between branches, and completion of basic FSR and new accounts training within six months. Excellent communication and product knowledge are essential.

Qualifications

• Regularly required to stand for prolonged periods.
• Successful experience working with customers and co-workers.
• Must complete basic FSR training and new accounts training within the first 6 months of employment.
• Ability to lift and maneuver 25-50-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
• Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

Responsibilities

• Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Cross-sells deposit and loan products and refers customers to appropriate person or department.
• Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
• Must be proficient in all aspects of the role of Financial Service Representative.
• Able to relate to other people beyond giving and receiving instructions.
• Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties.
• Ability to travel between branches.
• Assumes additional job-related duties as requested including the ability to work at any branch location.

Skills

Customer service

Communication skills

Cash handling

Cross-selling

Teamwork

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

HOURS AND LOCATIONS:

Monday through Friday from 10:00 a.m. to 3:00 p.m., and various weekends as needed. Primary work locations are DTO, CSO, CBO, and UPV. Work locations could vary based upon staffing needs.

GENERAL DUTIES AND RESPONSIBILITIES:

1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
3. Cross-sells deposit and loan products and refers customers to appropriate person or department.
4. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
5. Must be proficient in all aspects of the role of Financial Service Representative.
6. Able to relate to other people beyond giving and receiving instructions.
7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
9. Ability to travel between branches.
10. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

1. Regularly required to stand for prolonged periods of time.
2. Successful experience working with customers and co-workers.
3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
4. Ability to lift and maneuver 25-50-pound coin bags.
5. Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
6. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
7. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
2. Previous or current bank experience desired, but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires travel between branches and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.