CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation, Inc.; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Job summary

A leading aviation services provider is looking for a Customer Service Representative in Phoenix, Arizona. This entry-level position offers starting pay of $19.00/hr, increasing to $20.00/hr after probation. The ideal candidate should have 1-3 years of customer service experience and demonstrate excellent communication and organization skills. Responsibilities include catering to customers, handling reservations, and ensuring compliance with FAA and TSA regulations.

Qualifications

• 1-3 years of customer service experience required.
• Must have computer skills and ability to use radio communication.
• Strong interpersonal and communication skills needed.
• Professional appearance and mannerisms.

Responsibilities

• Provide information about products and services to customers.
• Handle reservations and maintain customer records.
• Resolve customer complaints and ensure satisfaction.
• Resolve customer complaints and grievances.
• Complete contract forms and issue service orders.

Skills

Customer Service Experience

Computer Skills

Interpersonal Skills

Organizational Skills

Ability to Multitask

Job description

$19.00/hr starting pay, increases to $20.00/hr after successful completion of probationary period.

(Applicant understands this is an entry level position and some key components of the successful completion of the probationary period are: attendance, behavior and learning ability).

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements and Skills

• 1-3 years of Customer Service Experience.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Have professional appearance and mannerisms.
• Must be able to multitask.

What to Expect:

• Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.