AIRCRAFT GREETER - FT

Cutter Aviation; Phoenix (AZ); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Cutter Aviation is seeking an energetic Aircraft Greeter to serve as the primary face of the facility. You will provide world-class customer service and greet passengers and crews on arrival and departure. The role includes escorting guests, coordinating services, and performing light duties around the airplane.

No prior experience is required as Cutter provides paid on-the-job training. This position emphasizes strong relationship skills, professionalism, and the ability to handle high-stress

Qualificações

• High School Diploma or GED required.
• Prior experience in FBO or hospitality preferred.
• No experience required; on-the-job training provided by Cutter Aviation.

Responsabilidades

• Provide world-class, uncompromising service.
• Greeting passengers and crews upon arrival and departure.
• Escort passengers and crews to lobby, transportation, and designated areas.
• Confirm all reservations and services to be provided.
• Relay information to arrange services (rental cars, catering, coffee, ice, newspapers).
• Shuttle passengers between aircraft, lobby, and parking areas.
• Monitor aircraft arrival, parking, refueling, loading, and departure.
• Identify areas for improvement and communicate with management.
• Ensure correct orders (fuel, catering) are dispatched to Line Service Technicians.

Conhecimentos

Customer service

Communication

Relationship building

Formação académica

High school diploma or GED

Ferramentas

Basic computer skills

Keyboarding

Descrição da oferta de emprego

Description

No experience required; Cutter will provide paid on the job training!

Position Summary:

Cutter Aviation is currently searching for an energetic and assertive customer service professional. The Aircraft Greeter will function as the primary face of Cutter Aviation and must have exceptional relationship skills with the ability to provide world-class customer service. The Aircraft Greeter is effectively the initial customer contact person at our facility.

Key Duties and Responsibilities:

• Provide world-class uncompromising service.
• Greeting passengers and crews upon arrival and departure.
• Escorting passengers and crews to appropriate locations, e.g., lobby, transportation.
• Confirm all reservations and services to be provided.
• Gathering information for Line Services for fueling aircraft as well as relaying information to Customer Service Representative to make arrangements for services (rental cars, catering, coffee, ice, & newspapers).
• Shuttle passengers from plane to parking lot or lobby area.
• Clean windscreens; stock coolers with water; clean aircraft dishes, and general light cleaning around the airplane as well as Customer and Line Service areas.
• Solicit sale of new or additional services or products.
• This position also includes performance of all Customer Service Representative’s duties as needed.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Identify areas in need of improvement, bring this to the attention of management, and implement these improvements when possible.
• Check and verify correct orders, i.e., fuel and catering are placed & dispatched to Line Service Technicians.
• FAA and TSA rules and regulations are followed.
• Transportation of passengers and or crew members on and off airport to designation e.g., hotel, main airport, aircraft.
• Performs other duties as assigned.

Requirements

Physical Demands:

This work requires the following physical activities.

• Lifting up to 50 pounds.

Environmental Conditions:

• Outside environment

Minimum Education Requirement:

• Must have High School Diploma or GED

Minimum Work Experience Requirement:

• Prior experience working at a FBO or in the hospitality industry, preferred.
• Basic computer and keyboarding skills.

Qualifications/Special Skills and Certifications:

Knowledge of:

• All types of general aviation aircraft and their service requirements plus the needs of crews and passengers.
• Principles and methods for showing, promoting, and selling products or services.

Ability to:

• Calculate figures and amounts.
• Establish and maintain effective working relationships with all staff, tenants, customers, and the general flying public.
• Present information effectively and respond to questions from airport staff, clients, customers, and flight crews.

Other Requirements:

• Ability to pass a drug screening test.
• Able to pass a background check.
• Clean driving record.

Ideal candidate will have the following work styles:

• Being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Being reliable, responsible, dependable and fulfilling obligations.
• Professional in appearance and mannerisms.
• Attention to Detail.
• Initiative.
• Accepting criticism and dealing calmly and effectively with high stress situations being open to change (positive or negative) and to considerable variety in the workplace.
• A willingness to take on responsibilities and challenges.
• Being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Persistence in the face of obstacles.