Customer Service Representative -Float

MountainOne; Pittsfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Berkshire Faculty Services is seeking a Clinical Support Representative Float to cover absences across its multispecialty physician practice teams. The role ensures smooth front-office operations, patient registration, scheduling, reception, payments, and triage of calls with patient care as priority.

Requirements include 1–2 years of admin experience in a busy medical office, strong interpersonal and communication skills, proficient in Windows, typing 40 WPM, and flexibility to cover vacations.

Qualifications

• 1–2 years of administrative experience in a busy medical office.
• Experience handling multiple phone lines preferred.
• Excellent clerical/organizational skills required.
• Knowledge of insurance billing is a plus.

Responsibilities

• Register patients, schedule appointments, and greet/receive patients.
• Assist with front-desk tasks and maintain smooth office flow.
• Process payments and triage telephone calls while ensuring quality patient care.

Skills

Interpersonal skills

Communication

Typing 40 WPM

Windows PC

Multitasking

Phone handling

Education

High School diploma or equivalent

Two years college or equivalent

Tools

Windows-based PC applications

Job description

MUST HAVE RELIABLE TRANSPORTATION AND WILLING TO TRAVEL. MILEAGE REIMBURSMENT PROVIDED.

DEFINITION/PRIMARY FUNCTION

The Clinical Support Representative Float is a part of the Berkshire Faculty Services multispecialty physician practice team. He/she is responsible for covering absences of CSR's in the Berkshire Faculty Services practices. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

• Experience:
  • One to two years of administrative experience in a busy office ,preferably a physician practice, is required.
  • Experience in handling multiple phone lines preferred.
  • Excellent clerical/organizational skills required.
  • Working knowledge of Windows based PC applications required.
  • Knowledge of Department specific services preferred.
  • Insurance knowledge and billing experience strongly preferred.
• Education and Training:
  • Two years of college or equivalent work experience preferred.
  • High School diploma or equivalent required.
  • Typing (40 WPM) required.
• License, Certification & Registration:
  • N/A
• Other Requirements:
  • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
  • Ability to work independently with minimal supervision.
  • Ability to work effectively under pressure and in a fast paced environment.
  • Ability to handle multiple tasks at once.Demonstrated competency in handling confidential and sensitive information required.
  • Excellent telephone skills required.
  • Sensitive to diverse cultures and cultural differences,
  • Demonstrated ability to read and follow written/verbal directions.
  • Knowledge of commnity services.
  • Flexible hours required to cover for vacations and earned time absences.
  • Self motivated and ability to be independent and flexible within a team framework.
  • Excellent oral and written communication skills.
  • Must be able to speak and write the English language in an understandable manner.