Clinical Support Representative - Endo & Diabetes

Berkshire Health Systems; Pittsfield (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Berkshire Health Systems is seeking a Clinical Support Representative to join their Endocrinology and Metabolism and Diabetes Education team. The successful candidate will be key in ensuring quality care through effective patient registration, scheduling, and reception duties.

The role demands excellent clerical skills, the ability to work under pressure, and the flexibility to handle multiple tasks in a fast-paced environment. Strong interpersonal and communication skills are essential, as is the ability to be sensitive to the diverse needs of patients.

Qualifications

• One to two years experience in a busy physician office.
• Experience in handling multiple telephone lines.
• Medical terminology knowledge is required.
• Ability to work independently with minimal supervision.
• Sensitive to diverse cultures and cultural differences.

Responsibilities

• Successful completion of day‑to‑day tasks of the front office.
• Patient registration, scheduling, and reception.
• Collection of payments and charge entry.
• Management of medical records.
• Assessing and diffusing potentially problematic situations.

Skills

Clerical/organizational skills

Excellent telephone skills

Ability to handle multiple tasks

Interpersonal skills

Medical terminology knowledge

Windows based PC applications

Education

High School diploma or equivalent

Two years of college or equivalent work experience

Job description

Clinical Support Representative

The Clinical Support Representative is part of Berkshire Medical Center and Berkshire Faculty Services Division of Endocrinology and Metabolism and Diabetes Education team. The incumbent is responsible for the successful completion of day‑to‑day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other team members to ensure timely and smooth office flow, always keeping patients’ needs first. Duties include patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls, charge entry, medical records management, and the ability to assess and calmly diffuse potentially problematic situations.

Position Qualifications

Minimum qualifications are required unless stated otherwise.

• One to two years experience in a busy physician office required.
• Experience in handling multiple telephone lines required.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Medical terminology required.
• Typing (40 WPM) required.
• N/A (License, Certification & Registration)
• Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
• Ability to work independently with minimal supervision.
• Ability to work effectively under pressure and in a fast paced environment.
• Ability to handle multiple tasks at once.
• Demonstrated competency in handling confidential and sensitive information required.
• Excellent telephone skills required.
• Sensitive to diverse cultures and cultural differences.
• Demonstrated ability to read and follow written/verbal direction.
• Knowledge of community services.
• Flexible hours required to cover for vacations and earned time absences.
• Self motivated and able to be independent and flexible within a team framework.
• Excellent oral and written communication skills.
• Must be able to speak and write the English language in an understandable manner.