Patient Service Representative Float

Aurora Health Care; Oshkosh (WI); On-site; USD 32,000 - 40,000; Full time

Job summary

Aurora Health Care in Oshkosh is seeking an entry-level patient access/registrar to greet patients, collect insurance information, and support scheduling and billing tasks. The role emphasizes friendly service, accuracy, and efficient patient flow in a medical office setting.

The position requires a High School Diploma and offers a dynamic environment with opportunities to develop front-desk skills, data entry accuracy, and teamwork in a fast-paced health care setting.

Qualifications

• High School Diploma required.
• No experience required.
• Demonstrated customer service skills are essential.
• Excellent written and verbal communication abilities.
• Proficient computer skills including Microsoft Office and email.
• Typing/data-entry speed and accuracy are important.
• Strong organizational skills and attention to detail are crucial.

Responsibilities

• Greet patients and visitors and respond to routine information requests.
• Register patients and collect demographic and insurance information; verify coverage and collect payments.
• Schedule and manage patient appointments; advise on test preparations and arrival times.
• Update insurance and demographic data as needed and communicate changes to patients.
• Ensure accuracy of insurance and patient information per payer requirements.
• Identify and report registration issues to appropriate staff.
• Assist patients with transportation needs, directions, or wheelchair access when needed.
• Handle visit check-out, follow-up scheduling, and provide visit summaries.
• File or retrieve patient information and complete required forms.

Skills

Customer service

Communication

Interpersonal skills

Data entry

Organization

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Major Responsibilities:

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Education Required:

• High School Graduate.

Experience Required:

• No experience required.

Knowledge, Skills & Abilities Required:

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

• Exposed to normal medical office environment, may be exposed to potentially ill patients.
• Must be able to sit for extended periods of time.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.