Clinical Support Representative

Berkshire Health Systems; Pittsfield (MA); On-site; USD 22,000 - 29,000; Full time

Job summary

Berkshire Health Systems in Pittsfield, MA, seeks a friendly front office coordinator to manage patient registration, scheduling, and reception in a multispecialty physician practice. You will help ensure quality care and smooth office flow while keeping the patient first.

Candidates should have solid clerical skills, typing speed, and experience handling payments. This role requires the ability to triage calls, diffuse tense situations, and work well under pressure in a busy environment.

Qualifications

• One year of administrative experience in a busy office is required.
• Typing (40 WPM) is required.
• Excellent clerical/organizational skills required.
• Insurance knowledge and billing experience strongly preferred.
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Flexible hours to cover vacations and earned time absences.
• Knowledge of community services.

Responsibilities

• Patient registration and scheduling.
• Reception and collection of payments.
• Triage of telephone calls.
• Ability to access and calmly diffuse potentially problematic situations.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Calm under pressure

Teamwork

Education

Two years of college or equivalent

High School diploma or equivalent

Tools

Windows-based PC applications

Job description

• This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
• POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
• Experience:
• One year of administrative experience in a busy office, preferably a physician practice, is required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Knowledge of Department specific services preferred.
• Insurance knowledge and billing experience strongly preferred.
• Education and Training:
• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Typing (40 WPM) is required.
• License, Certification & Registration:
• N/A.
• Other Requirements:
• Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
• Ability to work independently with minimal supervision.
• Ability to work effectively under pressure and in a fast-paced environment.
• Ability to handle multiple tasks at once.
• Demonstrated competency in handling confidential and sensitive information required.
• Excellent telephone skills required.
• Sensitive to diverse cultures and cultural differences.
• Demonstrated ability to read and follow written/verbal direction.
• Knowledge of community services.
• Flexible hours required to cover for vacations and earned time absences.
• Self-motivated and ability to be independent and flexible within a team framework.
• Excellent oral and written communication skills.
• Must be able to speak and write the