Customer Service Representative- Fixed Rt.

Palm Tran; Delray Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Palm Tran is seeking a clerical support specialist to handle customer inquiries for fixed-route and paratransit services. You will log accurate information into our database and assist with trip planning, schedule questions, and service feedback.

The role requires 6 months of call center customer service experience, proficiency in Word/Excel, and a bilingual English/Spanish capability. High school diploma or GED is required. Training provided on transit software.

Qualifications

• Graduation from high school or equivalent (GED).
• Six months of customer service experience in a call center and data entry.
• Experience with Microsoft Word and Excel.
• Experience in public transit or paratransit environment.
• Experience using Trapeze PASS, COM, or similar transit customer service software.
• Bilingual – English/Spanish.

Responsibilities

• Respond to fixed-route and paratransit customer inquiries (routes, schedules, complaints, commendations, lost and found).
• Provide accurate information and log data into the database/software.
• Work under supervision of the Customer Service Supervisor with reviews through observation and reports.

Skills

Customer service

Data entry

Effective communication

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Trapeze PASS

COM

Job description

This is a clerical support position responsible for performing customer service duties. The primary function of this position is to respond to fixed-route and paratransit customer inquiries, including, but not limited to: bus routes, schedules, complaints, commendations, lost and found items and general information for Palm Tran customers. Work requires the ability to communicate effectively to provide accurate information and log precise information into a database and software package. Supervision is received from the Customer Service Supervisor who reviews work through observation and written reports.

Graduation from high school or equivalent recognized certification (GED). Six (6) months of previous customer service experience with in a call center environment and inputting of customer data; or an equivalent combination of related training and experience. Experience with Microsoft Word and Excel.

Experience providing customer service in a public transit or paratransit environment, including responding to route and schedule inquiries, assisting with trip planning, and documenting customer complaints and commendations. Experience using Trapeze PASS, COM, or similar transit customer service software. Bilingual – English/Spanish