Paratransit Dispatcher

Palm Tran; Delray Beach (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Palm Tran in Delray Beach, FL, is seeking an administrative support professional to handle paratransit dispatching. The role focuses on maintaining efficient routes for drivers, ensuring on-time passenger pickups and safe operation of the fleet.

Responsibilities include dispatching drivers for the demand-responsive program, planning and prioritizing trips, and supporting drivers with direct communication. A high school diploma is required; two years in dispatch or transportation, and experience

Qualifications

• High school diploma or GED required.
• At least 2 years of experience in dispatch or transportation.
• Experience with Word/Excel; knowledge of ADA; bilingual preferred.

Responsibilities

• Dispatch paratransit drivers for the demand-responsive program.
• Plan and prioritize trips to ensure timely pickups.
• Provide customer service to drivers and ensure safe operations.
• Maintain organized routes and report via supervisor.

Skills

Customer service

Route planning

Two-way radio/communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Trapeze PASS

Microsoft Word

Microsoft Excel

Job description

This is an administrative support position responsible for performing paratransit dispatching duties. The primary function of this position is to maintain organized efficient routes that will ensure the safe and efficient operation of all paratransit drivers. This position provides customer service by assisting the drivers to pick up passengers on time while providing them with the most direct trip possible. Responsibilities include dispatching of paratransit drivers for demand responsive program. Work requires the ability to plan, arrange and prioritize trips accordingly. Supervision is received from an administrative superior who reviews work through observation and written reports. This position reports to the Paratransit Operations Supervisor and/or Operations Manager, Scheduling and Dispatch. This position is safety-sensitive.

Graduation from high school or equivalent recognized certification (GED). Minimum of two (2) years of experience working in a Dispatch position or Transportation Industry. Experience working with Microsoft Word and Excel. This position is safety-sensitive.

Knowledge of ADA. Experience using two-way communication systems. Experience working with transit scheduling software (i.e. Trapeze PASS) and experience with dispatching duties; Bilingual-English/Spanish preferred. (Must specify on application.)