Customer Service Representative

MV Transportation; Jackson (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

MV Transportation is seeking a Customer Service Representative to handle clerical tasks, data entry in Trapeze, and reservations with a strong focus on customer service. The role requires attention to detail, teamwork, and the ability to work in a fast-paced office environment.

Ideal candidates will have experience with Word, Excel, and ten-key data entry, plus excellent communication skills. Transit environment experience is a plus.

Qualifications

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.

Responsibilities

• Reconcile drivers' manifests and enter data in Trapeze software.
• Take reservations and provide information to customers.
• Assist with the application process and prepare eligibility letters.
• Prepare prepaid tickets and assist Accounting Manager.
• Perform other assigned duties in a fast-paced office.

Skills

Word

Excel

Ten key skills

Attention to detail

Multi-tasking

Customer service

Communication skills

Teamwork

Transit experience

Tools

Trapeze software

Job description

Overview

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Responsibilities

MV Transportation is seeking aCustomer Service Representativewho will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing information, assist with application process, prepare eligibility letters, preparation of pre-paid tickets, assist Accounting Manager and other assigned duties. He/she must have basic Excel skills, excellent ten key skills, be attentive to detail, professional, provide superior customer service and be able to work in a team environment in a fast-paced office, and must have good communication skills.

Qualifications

TalentRequirements:

• Experience with Microsoft Word, Excel and excellent ten key skills.
• Attentive to details.
• Able to multi-task and to work under pressure to meet deadlines.
• Customer service experience required.
• Strong interpersonal skills and excellent written and oral communication skills required.
• Excellent attendance.
• Transit experience a plus.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.